FAQ
1. What products do you sell?
We specialize in women’s summer fashion including dresses, tops, skirts, beachwear, and accessories, offering stylish and comfortable options for the warm season.
2. Where do you ship from?
We are a Hong Kong-based company and all orders are shipped from our central warehouse in Hong Kong to customers worldwide.
3. What is your return policy?
We offer a 30-day return policy for unworn items with original tags. Swimwear and intimate apparel cannot be returned for hygiene reasons.
4. How long does shipping take?
- Standard Shipping: 10-20 business days
- Express Shipping: 5-10 business days
- Priority Shipping: 3-7 business days
Delivery times vary by destination.
5. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment methods depending on your region.
6. How do I choose the right size?
We provide detailed size charts for each product. Measure yourself and compare with our chart. If between sizes, we recommend sizing up for comfort.
7. Do you ship internationally?
Yes, we ship to over 120 countries worldwide. International customers are responsible for any customs duties and import taxes.
8. How can I track my order?
You’ll receive a tracking number via email once your order ships. Use it to monitor your package’s delivery status on our website or the carrier’s platform.
9. What if my item is damaged?
Contact us within 48 hours of delivery with photos of the damage. We’ll arrange a free return and replacement or refund.
10. Can I modify my order?
Contact us immediately within 6 hours of ordering. Changes cannot be guaranteed once order processing begins.
11. Do you offer exchanges?
Yes, we offer size and color exchanges within 30 days, subject to availability. Contact customer service before returning your item.
12. How do I care for my summer clothing?
Check the care label in each garment. Most summer fabrics require gentle washing in cool water and air drying to maintain quality.
13. Are your clothes true to size?
Our size charts are accurate, but fit may vary by style. Read product descriptions and customer reviews for guidance on specific items.
14. What is your quality guarantee?
We stand behind the quality of our products. If you receive a defective item, we’ll replace it or provide a full refund.
15. How do I contact customer service?
Email us at [email protected]. We respond within 24 business hours, Monday-Friday, 9:00 AM-6:00 PM HKT.